Responsibilities
Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PAC’s will answer calls live, doing a high-level assessment to determine clinical appropriateness for one of our facilities and verification of benefits. PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate. Customer service and sales are important skills, along with the ability to multi-task.
- Utilize customer service and sales skills to provide resolution to caller’s needs.
- Conduct screening to determine clinical fit for Wild Hearts Treatment Center substance abuse services.
- Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
- Manage patient caseload to ensure conversion to admit.
- Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.
Qualifications
Required Qualifications:
- Bachelor’s Degree or equivalent experience (Associate degree with 4 years related work experience OR HSD/GED with 6 years related work experience)
- 2-3 years of Customer Service and Sales experience
- 1 or more years in a call center atmosphere
- 2 years Freedom from Chemical Use
Preferred Qualifications:
- Recovery and 12-step knowledge
- Experience in a behavioral health setting
Min
USD $23.92/Hr.
Max
USD $33.76/Hr.
Overview
Wild Hearts Treatment Center is one of the most mission-driven places you will find. Wild Hearts Treatment Center team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, Wild Hearts Treatment Center is – at our core- a people-powered organization.
What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.
Being “a best place to work” is a strategic goal of Wild Hearts Treatment Center and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.
We deeply value our employees. Working at Wild Hearts Treatment Center includes a comprehensive benefits package, including:
- Competitive Health, Dental and Vision Plans
- Retirement savings plan with employer match
- Paid time-off
- Tuition reimbursement
Wild Hearts Treatment Center is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.